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Sameday Courier

Customer Management

We operate a comprehensive, transparent customer management system, which enables us to identify specific requirements, to quickly respond to changing needs and to measure performance at our regular review meetings.

To ensure that you are getting the very best from our service, and that we are exceeding all expectations, your dedicated Service Account Manager will develop a Key Account management plan with you identifying your precise needs. Where necessary our Compliance department will carry out an on-site risk assessment – the results of which will form part of your service requirements.

Your experienced, dedicated Operations team continually review current procedure seeking efficiency improvements and communicating these to you and your Account Manager when identified. Helping you to drive costs down.

Management information reports and regular account reviews ensure complete transparency. You may feel confident that we are the courier company to trust.
Customer management reporting
Adios Logistics produces daily, weekly, monthly bespoke management reports providing the information you want as often as you need it. Reports can be formatted for import into your own management system.

All our KPI and management reports are tailored to suit and are designed to order.

Where and when it matters.

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